Saturday, July 17, 2010

BBB Rating For Chase Home Finance "F"

BBB Rating for Chase Home Finance

Based on BBB files, Chase Home Finance has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
  • 1397 complaints filed against business
  • Failure to respond to 447 complaints filed against business.
  • 64 complaints filed against business that were not resolved.
  • Overall complaint history with BBB.
  • Length of time business has taken to resolve complaint(s).

Customer Complaint History for Chase Home Finance

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 1397 complaints about Chase Home Finance in the last 36 months, our standard reporting period. Of the total of 1397 complaints closed in 36 months, 934 were closed in the last year.
These complaints concerned :
+ 4
regarding Advertising Issues 
+ 501
regarding Billing or Collection Issues 
+ 182
regarding Contract Issues 
+ 342
regarding Customer Service Issues 
+ 1
regarding Delivery Issues 
+ 4
regarding Product Issues 
+ 109
regarding Refund or Exchange Issues 
+ 1
regarding Repair Issues 
+ 44
regarding Sales Practice Issues

Notice that the highest numbers of issues are for Billing & Contract issues  and Chase Home Finance continues to advertise that they take excellent care of their customers...if this is excellent care, then what does poor care look like?

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