Based on BBB files, Chase Home Finance has a BBB Rating of
F on a
scale from A+ to F.
Reasons for this rating include:
- 1397 complaints filed against business
- Failure to respond to 447 complaints filed against business.
- 64 complaints filed against business that were not resolved.
- Overall complaint history with BBB.
- Length of time business has taken to resolve complaint(s).
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 1397 complaints about Chase Home Finance in the last 36 months, our standard reporting period. Of the total of 1397 complaints closed in 36 months, 934 were closed in the last year.
| These complaints concerned : |
| + 4 |
| regarding Advertising Issues |
|
| 1 | - Advertisement did not disclose all conditions required to take advantage of an offer |
| 1 | - Bait & switch advertisement |
| 1 | - False or unsubstantiated claims in advertisement |
| 1 | - None of the Above - Advertising Complaint Issue |
|
| + 501 |
| regarding Billing or Collection Issues |
|
| 193 | - Failure to correct billing errors |
| 3 | - Failure to provide itemized billing as requested |
| 20 | - Failure to substantiate charges |
| 62 | - Improper collection practices |
| 192 | - None of the Above - Credit, Billing or Collection Complaint Issue |
| 25 | - Unauthorized bank debits |
| 6 | - Unauthorized credit card charges |
|
| + 182 |
| regarding Contract Issues |
|
| 60 | - Failure to honor a contract or agreement |
| 7 | - Invalid or false contract |
| 86 | - None of the Above - Contract Complaint Issue |
| 24 | - Unauthorized changes to the contract or agreement |
| 5 | - Work performed outside the terms of the contract or agreement |
|
| + 342 |
| regarding Customer Service Issues |
|
| 162 | - Failure to provide promised assistance or support for products or services |
| 89 | - Failure to respond to phone calls or written requests for assistance or support |
| 20 | - Inappropriate behavior by customer service personnel |
| 71 | - None of the Above - Customer Service Complaint Issue |
|
| + 1 |
| regarding Delivery Issues |
|
| 1 | - Non-delivery of services |
|
| + 4 |
| regarding Product Issues |
|
| 4 | - None of the Above - Product Quality Complaint Issue |
|
| + 109 |
| regarding Refund or Exchange Issues |
|
| 43 | - Failure to honor promised refunds, exchanges, or credit |
| 20 | - Failure to honor refund, exchange or credit policies |
| 46 | - None of the Above - Refund or Exchange Complaint Issue |
|
| + 1 |
| regarding Repair Issues |
|
| 1 | - None of the Above - Repair Complaint Issue |
|
| + 44 |
| regarding Sales Practice Issues |
|
| 8 | - None of the Above - Sales Complaint Issue |
| 8 | - Sales presentation did not disclose complete pricing information |
| 8 | - Sales presentation did not disclose key conditions of the offer |
| 1 | - Sales presentation misrepresented the product |
| 3 | - Sales presentation misrepresented the service |
| 1 | - Sales presentation not consistent with advertisement |
| 4 | - Sales presentation not consistent with the written agreement |
| 11 | - Sales presentation used dishonest sales practices |
|
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http://www.bbb.org/centralohio/business-reviews/mortgage-brokers/chase-home-finance-in-columbus-oh-718
Notice that the highest numbers of issues are for Billing & Contract issues and Chase Home Finance continues to advertise that they take excellent care of their customers...if this is excellent care, then what does poor care look like? | | |
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